Shipping policy

At Sapien we want your delivery experience to be efficient and reliable. Here's a detailed look at our shipping process:

Order Processing and Delivery Schedule

Once you place an order on our website, our team will begin processing it. Orders are processed at 21 Albemarle St, Williamstown North VIC 3017 Australia. Please note the following schedule:

Order Cutoff Time: 12:00pm (Australian Eastern Standard Time)

Order Handling Time: 2-4 days, fulfilled Mon - Fri

Transit Time: 2-6 days, shipped Mon - Fri

Order Confirmation

After placing your order, you will receive an email with your order number and details. You will also receive an email once your order ships to let you know your order is on its way and provide tracking information.

Store Pickup - 21 Albemarle St, Williamstown North VIC 3016 Australia

If you selected "Pickup in store" at checkout an email will be sent when your order is ready for pickup and we will contact you to arrange a time pickup time from 21 Albemarle St, Williamstown North VIC 3017 Australia.

Flat rate shipping

We offer $25.00 flat rate shipping within Australia. We do not ship outside of Australia at this time. We use Australia Post for our shipping. Once shipped, orders are generally in transit for 2-6 business days.

Total delivery time

Estimated delivery time to all destinations in Australia is 4-10 business days.

Contact Details

Questions about our shipping policy should be sent to us at updates@sapiengroup.net.
Our contact information is posted below:

Company Name: Sapien Pty Ltd
Email: updates@sapiengroup.net
Address: 21 Albemarle St, Williamstown North VIC 3016 Australia
Phone: +61 430 537 574
ABN: 56 620 052 128
Website: sapienstore.net